What is Connected Care by AppleCare?

Connected Care is a Medicare Program that helps patients get access to the care they need in-between visits the moment they need it.

The program encourages your doctor, and our clinical team, to provide additional care to you in-between your visits to help you manage your health, and to achieve your health goals.

What should you expect as a Connected Care patient?

As a participant in Connected Care you will be given extra attention from the AppleCare Team month after month. Moving forward your Care Team will:

• Create and share a tailored Care Plan to help guide you on how to best manage your health in-between your visits.
• Send you 2 text messages per week as general check-ins to help you best manage your health and chronic conditions over time.
• Call you to discuss more sensitive health-related information such as lab results, medication schedules and compliance, etc.
• Function as a resource to you so that scheduling appointments, asking questions or getting referrals is easy and stress free.
• Ensure you avoid unnecessary and costly hospital visits through ongoing care management and early intervention in times of need.

What does Connected Care require of you, the patient?

The Connected Care Program requires nothing from you other than your engagement and response. We will be taking the time to help you best manage your health in-between your visits, so your response and engagement is both required and appreciated.

Often times patients find it most convenient to text instead of call for:

• Scheduling appointments & requesting referrals
• Symptom or health-related questions
• Medication questions and concerns

How much does the program cost?

There is little to no out-of-pocket costs for most patients. Standard Medicare cost sharing applies, but most patients have supplemental plans that cover cost sharing. Dual eligible patients with Medicare are not responsible for cost sharing. In addition, this service helps patients avoid more costly services by proactively managing your health and preventing more expensive complications.

What do you do if you no longer wish to participate?

If at any time you don’t find the program valuable, or worthwhile, just let us know! We will remove you from the program the moment you inform us that you no longer wish to participate in the Connected Care Program.